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Whether in the Room or by the Pool…

Give your guests the power to easily order exactly what they want, when and where they want it. Whether it’s a non-guest ordering an amenity for one of your guests, or a guest ordering a late-night snack or drinks by the pool, ORION enables guests to order without the hassles of printed or faxed menus or phone calls.

Streamlined Guest Communication

You’ve made significant investments in your hotel’s technology.  ORION leverages your investment, providing your guests with instant and easy digital access to the innovative services and features at your hotel.

• Scalable catalogs can offer any service or product available at your hotel.
• Integrated social media and “direct-to-guest” messaging.
• ORION is automatically optimized on smartphones, tablets, computers and in-room TVs, and single changes made in the ORION admin program are instantly reflected on all available platforms.
• ORION has always been designed to work on the guests’ own internet enabled devices. Thus, fully functional ORION systems require ZERO onsite hardware, vastly reducing startup costs and time-to-deploy.

Integration Made Easy

Based on our years of experience working with world’s finest hotels and the back-of-house systems installed in them, ORION has evolved to incorporate varying communication methods between the guest, hotel and hotel departments. ORION lets you choose how you would like the guest to communicate to your staff. ORION is a scalable solution that can include one or all of the following catalogs that enable guests to communicate with hotel staff and  place requests.           Learn More

Amenity

This is our most popular catalog. It allows guests and non-guests alike to order, or even pre-order, chargeable amenities such as flowers or champagne with a secure, PCI-compliant and easy-to-use system. Hotels have reported that after implementation, amenity sales have increased by 40-60 percent. There is even a method for catering managers to order complimentary amenities, and for meeting planners to order bulk amenities and charge to their group folio. Amenity catalogs can display and accept prices in 10 different major currencies.

Food Service

To accommodate the many varieties of food service fulfillment (advance ordering, special instructions, various product options, alternate delivery locations), ORION provides two options to receive orders:

• Direct to your point-of-sale system.  Ascension has real integrations with the following best-in-class companies and products:
  • MICROS
  • HSI
  • Agilysys InfoGenesis
• Ascension's complimentary, web-based order-taker interface (OTI), which does real-time ordering and chat on your PC or tablet.

Maintenance Management Systems (MMS)

ORION is integrated with both SynergyMMS and HotSOS. The MMS catalog is integrated directly into your MMS system, enabling guests to send requests, such as housekeeping and engineering, to request services.  It also reports issues directly to the person on your staff responsible for those tasks. Utilizing the flexibility of this integration, some hotels have used the MMS catalog to offer guests access to other departments such as valet or concierge. ORION also has a built-in MMS “light” version that sends guest requests directly through the order-taker interface.

Concierge

One of the most popular pre-arrival ORION catalogs is the Concierge Catalog. This catalog gives your guests e-mail access to the concierge staff to request information about tours, transportation and restaurants, before and during their stay at your hotel, and allows the concierge to email them back with a response.

Features

Over the last five years, Ascension Software has worked with virtually every major flag and brand to deploy successful ORION guest service portals, perfecting this incredibly flexible system. The result?  An unsurpassed service that will work seamlessly within the framework and technology of your hotel.  Additional features of ORION:

• ORION is a fully hosted and integrated system, and requires no hardware at your property.
• Setup and deployment of ORION is extremely affordable.
• The ORION Content Management System (CMS) has been specifically designed to be easy to use so any staff member can manage the content in the system.
• The ORION system allows real-time updates across all platforms.
• ORION integrates with the most popular POS and MMS systems.
• ORION is a proven system; our sales staff would be happy to share blind metrics with you.

Some of the fine hotels and brands that use ORION:

• Omni Hotels was the first brand to recognize the intrinsic value of the ORION system, which is deployed at many of their hotels.
• Starwood:  Sheraton, all W Hotels, Westin, St. Regis and luxury brands.
• ORION is the core transaction engine delivering $1 million+ PCI-compliant amenity orders per year to happy Starwood guests at www.staramenities.com.
• Independent hotels: The Heathman Hotel, the Hotel D’ Europe and others have fully embraced ORION technology as a way to bring big-time technology and guest experiences to smaller luxurious hotels.
• Hyatt Hotels use ORION to power the room service engine on their new IPTV and amenity orders at some of their finest hotels.