Overview
Ascension's ORION system allows hotel operators to easily create customized web-based property portals that allow guests to directly interact and order property products and services, such as room service, amenities, valet and housekeeping services or any other property service right from their laptops, web-enabled mobile device or IPTV.
Operates Seamlessly On Multiple Platforms:- Select Guestroom TV's
- Any PC with internet access
- Mobile devices including Android, iPad, and iPhone
ORION Highlights
A Branded Experience: Every customer-facing page can easily be branded with your company logo, look and feel and changed at any time to reflect brand changes or modifications.
Fulfillment Driven Catalogs: Based on our years of practical experience in some of the world's finest hotels, ORION has evolved to incorporate multiple methods for accurately communicating what the guest wants to the department required to deliver or process the request. The problem is, not all departments are alike in how they communicate with the guest and even each other. That is why ORION offers the most ways for guest-to-staff communications, they are:
Amenity Catalog: This is our most popular catalog and allows guests and non-guests to order, or pre-order, chargeable amenities like flowers or champagne in a 100% PCI compliant manner. This ORION feature also provides a full order tracking process so you can easily keep track of who gets what, where, and when. You can view live ORION amenity catalogs at www.staramenities.com
Food Service Catalog: To accommodate the many permeations of room service fulfillment (advance ordering, special instructions, product options) ORION has developed two options to receive orders; a direct MICROS or HSI POS integration that also doubles as an authentication tool and our own complimentary order taker interface (OTI), a web based tool that allows you to receive orders in real-time, and even chat with the guest if you like.
MMS Catalog: Integrated with both SynergyMMS and HotSOS, the MMS catalog has been designed to give your guests SMS text access to departments such as housekeeping and engineering to request services and report problems. Utilizing the flexibility of this integration, hotels have used the MMS catalog to also provide guest access to other departments such as valet and concierge.
Concierge Catalog: This catalog gives the guest email access to virtually anyone at your hotel to request information about tours, transportation and restaurants before and during their stay at your hotel.
Real-Time Update Abilities: ORION eliminates the need to hire a web designer or rely on anybody else to make content changes to your ORION system. The web-based content management tool lets you update information and offers live interaction between guests and staff.
Integrated, Optimized and Compliant:- Integrates with major PMS/POS systems to streamline workflows, increase per ticket totals and order accuracy
- Optimized for most SmartPhones or web browsers
- Transactions are secure and PCI Compliant
Incorporates Social Media and Direct-to-Guest Messaging: To enhance the guest experience and usability of your ORION system, we have incorporated direct access to Facebook and Twitter feeds and even allow you to pre-populate strings within those posts with your own custom message. The ORION system also lets you send messages directly to your own branded UI, giving you complete control of relevant, current information you want your guest to see.
We've Gone International! ORION is now deployed in hotels around the world and our team has fully internationalized the ORION system, letting you display menu pricing in the foreign currency of your choice, as well as even processing amenity pre-order payments in those currencies as well.
Fully Hosted and Affordable: The best thing about ORION is probably its low cost of entry and that it doesn't require any hardware installed onsite or technology upgrades to become fully functional. Call us today to request a price quote for your hotel or business.
See Orion in Action
VISIT WWW.ORIONDEMO.COM OR
For more information on the ORION system, or to schedule a live demonstration, please contact:
- Email: sales@ascensionsoftware.com
- Phone: 888-422-2583 ext. 4