Give your guests the power to easily order exactly what they want, when and where they want it. Whether it’s a non-guest ordering an amenity for one of your guests, or a guest ordering a late-night snack or drinks by the pool, ORION enables guests to order without the hassles of printed or faxed menus or phone calls.
You’ve made significant investments in your hotel’s technology. ORION leverages your investment, providing your guests with instant and easy digital access to the innovative services and features at your hotel.
Based on our years of experience working with world’s finest hotels and the back-of-house systems installed in them, ORION has evolved to incorporate varying communication methods between the guest, hotel and hotel departments. ORION lets you choose how you would like the guest to communicate to your staff. ORION is a scalable solution that can include one or all of the following catalogs that enable guests to communicate with hotel staff and place requests. Learn More
This is our most popular catalog. It allows guests and non-guests alike to order, or even pre-order, chargeable amenities such as flowers or champagne with a secure, PCI-compliant and easy-to-use system. Hotels have reported that after implementation, amenity sales have increased by 40-60 percent. There is even a method for catering managers to order complimentary amenities, and for meeting planners to order bulk amenities and charge to their group folio. Amenity catalogs can display and accept prices in 10 different major currencies.
To accommodate the many varieties of food service fulfillment (advance ordering, special instructions, various product options, alternate delivery locations), ORION provides two options to receive orders:
ORION is integrated with both SynergyMMS and HotSOS. The MMS catalog is integrated directly into your MMS system, enabling guests to send requests, such as housekeeping and engineering, to request services. It also reports issues directly to the person on your staff responsible for those tasks. Utilizing the flexibility of this integration, some hotels have used the MMS catalog to offer guests access to other departments such as valet or concierge. ORION also has a built-in MMS “light” version that sends guest requests directly through the order-taker interface.
One of the most popular pre-arrival ORION catalogs is the Concierge Catalog. This catalog gives your guests e-mail access to the concierge staff to request information about tours, transportation and restaurants, before and during their stay at your hotel, and allows the concierge to email them back with a response.
Over the last five years, Ascension Software has worked with virtually every major flag and brand to deploy successful ORION guest service portals, perfecting this incredibly flexible system. The result? An unsurpassed service that will work seamlessly within the framework and technology of your hotel. Additional features of ORION: